Returns Policy

By: OriginZ Collectibles   On: 27 November 2017 

ORIGINZ COLLECTIBLES 30 DAY RETURN/EXCHANGE POLICY

 

RETURNS

Items can be exchanged or refunded within 30 days if the item is defective or damaged and thereby deemed unfit for purposes. We do not accept returns for change of mind.

HOW TO RETURN AN ITEM

If you wish to return an item, please contact us via info@originzcollectibles.com.au. In the case of a damaged or defective item, please provide information on the specific damage/defect and attach photographic evidence via email to assist with the return process. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies (please check with your bank for more information).

RETURN SHIPPING

In the case that an item arrives in a condition that deems it unfit for purposes and the customer wishes to return the item, a full refund of original shipping will be provided to the customer. Return shipping will also be provided by us. If the customer wishes to exchange the item, initial postage costs will still apply, however, we will assume the costs of both return and replacement shipping.

STORE CREDIT

If a customer returns an item which is deemed to be damaged or defective and unfit for purposes, a full refund wil be provided. If the customer should choose to, a credit in the amount owing to the customer for costs of goods can be placed against their account in the form of a gift voucher or rewards points.

PACKAGING FOR SHIPPING

Items must be returned in original packaging and in the same condition in which they arrived. Further instructions will be supplied by a team member during the returns process to assure all requirements are met.